This was my first time to any vet (first time pet-owner) and I sincerely hope that JYPAH is the flagship standard of what an animal hospital should be.My cat had gotten into a fight with another cat and got a nasty bite wound that had become infected. I was able to get an appointment the same day I called. Our wait in the examination room was a little longer than I would of liked, but 15 minute wait is not unreasonable. It just felt significantly longer. I have to say, Dr. Day was a pleasure to deal with. She alleviated my worst fears and took time to explain the details. Thankfully it seems my cat will be fine.I came in prepared to pay around $300, but it ended up being $120 (it could have been $100 but I opted for injected antibiotics and not traumatize my cat further by forcing pills down her throat).I would definitely recommend this place and Dr. Day!