About Our Hospital
What do I do in the case of an emergency and your clinic isn’t open?
In an EMERGENCY, call 407-644-4449. This is the number for the Veterinary Emergency Clinic They will direct you to the nearest emergency clinic location. Their locations are Casselberry, South Orlando,…
How do I get my password?
If you are a client of our clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’…
What forms of payment do you accept?
We can accept any of the following payment methods: Cash Personal checks Visa MasterCard American Express Discover Care Credit We also accept most pet insurance plans.
Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.
What are your vaccination requirements for boarding?
We require that dogs be vaccinated against rabies, distemper, parvovirus, influenza and Bordetella (kennel cough) and that cats be vaccinated against rabies, and panleukopnia (feline distemper).
If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
For our clients’ convenience, we do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call…
